Support and Services
Our dedicated support staff is ready to help you via phone, online, or whatever works best for you
Access Knowledge Center
View how-to product documentation, support and company announcements, product updates and release notes, integration guides, and more.
Submit A Support Ticket
Complications arise so we maintain a dedicated lab for investigating reported customer issues and for validating fixes. Whatever issue you’re experiencing, we’re here to help you resolve it so that you can get back to doing what you do best. Open a ticket and we will help you put it right.
Report Security Incident
Axiad encourages security researchers, customers, and the public to report vulnerabilities and cybersecurity issues with our products, infrastructure, and website to us. Please submit a detailed description of the issue via the form below. We will begin investigating right away!
Axiad Technical Support Handbook
Rather than bury the details in the fine print, Axiad believes in open communication. The Axiad Technical Support Handbook provides information about the technical support we provide, including how to submit a ticket, what’s covered by technical support, SLAs by severity level, and more.
